5 HOURS WAITING FOR A CONSULTANT.FNB WORST EVER SERVICE

Item: FNB (First National Bank)
Rating: 1
Author: ziyaad L

I'm truly sorry for this now, but how is it possible that I'm not able to speak to a consultant for two days now. I've waited on the phone for nearly over 5 hours(that waiting listen to your music) still up to now I'm not able to connect to a consultant. I've even logged this concern with the pinelands branch manager of which I will compliment she a really great at her job, because I sat in her branch for over a hour and she truly manage her floor well. getting back to my issue, the number I called is *** and selected option 1. The worst ever service I received from FNB really cause the branch could not help me and general enquiries could not either. HOW THE HELL CAN I GET TO SPEAK TO A CONSULTANT TO RESOLVE THIS ISSUE CAUSE NOW I REACHED MY BPOILLING POINT ON waiting for you guys to listen to my cal.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

26 Jun 2019, 08:42

Good Day Ziyaad Lakay

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply26 Jun 2019, 08:42

Official

Good Day Ziyaad Lakay

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

ziyaad L's updateReviewer Update

26 Jun 2019, 09:11

Good day.
thank you for your prompt response.

I will await for the relevant team to contact me, or I will try to contact them again.
we do live in the age of service and to be honest I always speak high of FNB.
lets work together to resolve this issue.

ziyaad L's update26 Jun 2019, 09:11

Reviewer Update

ziyaad L's updateReviewer Update

26 Jun 2019, 09:22

wow thank you fnb twitter something you did just change my heart around as they are answering the phones and they are busy sorting out my query.
truly living up to THE BRAND OF HOW CAN WE HELP YOU!!!!!

THANK YOU FNB.

ziyaad L's update26 Jun 2019, 09:22

Reviewer Update