5 **** for Miranda Molefe

I have had the pleasure of visiting the Sunward Park Branch and assisted by Miranda Molefe. Over and above the warm greeting and welcome she was truly excellent. She clearly understood my challenge and immediately explained what the problem was and what I needed to do to remedy the situation. Miranda also shared information on how the system works and I now know better. Then she went to the next level. Miranda offered to submit the information on my behalf to the powers that be to remedy the situation if I sent her the information. I sent the information on to her and got an email the same afternoon from her to say it had been done. This is the level of service one would expect. I was expecting her to offer an email address or a contact number to remedy the situation. It take great customer service to go one step beyond to simplify the life of a 66 year old man. Thank you Miranda