5 February 2021

I am at my wits end... I have been trying for over 4 years to close account that I dont use. FNB has been charging me bank charges on this account for many years without assisting me. I have tried on numerous occasions to call to only be trasfered from pillar to post with no help. Today I have tried again and was on hold for 20 minutes not being able to speak to anyone once again. I have even gone to the branch and was put through to customer services to be told that collections are closed and they cannot help me. The only time someone "assisted" me was to place a hold on the charges and to send the negative balance off to be removed. This was not done and the account is still being charged. This is pathetic and unacceptable service. I really hate this bank and I dont know what to do anymore. ***