1 reviews | Active since Jul 2009
5 days later and still no response to your Premier Client- DISAPOINTED
<p>Hi last week i biught airtime on line and the voucher number was sent to me was incorrect, i immidiately callsed FNB and i the lady that assisted me said i should wait for 24hrs, i did that and i didnt receive my airtime. I called again the next day and i held on for long , i think i've wasted more than the amount of airtime that i bought trying to reach out to you. I sent a request on the 6th to be contacted ref: ********** 2 CRM: ********** ********** 7 and i'm still waitinag. please can anyone call me back as this is not the first time that i buy airtime online and i dont get my airtime. </p>
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is ***.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is ***.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)