5 days - and still waiting for my statement

Contacted my Private Banker. Supposedly this is a premium service and one that they advertise as effortless banking. On my first call on Monday, I was told that my specific banker was on holiday, but someone else would assist (to this day, that someone has not called, emailed or tried to reach me in any form...it is now Friday).<br> <br> I requested a bank statement, as I do not have time to go into the bank to get a stamped one myself - due to work obligations.<br> This is ridiculous service and unacceptable. I have now tried to reach the Manger, but she is also too busy to speak to me. I am now having to take off work and go into the bank myself.<br> <br> I need the document for a change in my RA, so this is urgent and now my investments have been delayed for 5 whole days. I wonder what the impact of this will be?????