5 Agents don't kow their product

Item: FNB (First National Bank)
Rating: 2
Author: Sandesh R

I called the Smart Device call centre to find out how to load data onto the complimentary sim card and 5 agents didn't know and all they did was put me back into the call waiting queue without notification. Spent 30 minutes on the phone

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Replies (1)

FNB (First National Bank)'s replyOfficial

15 May 2015, 10:05

Hello sandeshr,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 684088.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply15 May 2015, 10:05

Official