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DR
Dylan R

1 reviews | Active since Dec 2014

11 Dec 2020, 10:11

5-7 business days for money return on inter account transfer!

So I have a personal loan account with FNB and decided to pay the installment early by a few days, they then nearly 2 weeks later when other funds hit my account debited me again. Now one would think that with an account that is up to date wouldn't have this happen but that isn't even the worst of it. After calling them on wednesday they coudn't help me till thursday when the transaction reflects, after 20 minutes on hold, the agent kept me on hold for around 10 minutes only to get back and tell me that the transaction will be reversed in 5-7 business days! Are you kidding me? I can post the money faster than that. How on earth does an established bank that can reverse a debit order while you wait at their desk in the branch justify 5-7 business days for what is practically an inter account transfer. Disgusting and I will be changing banks and encourage others to do so too. This is a joke!

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Replies (5)
DR
Dylan R's update11 Dec 2020, 10:15
Reviewer Update
Furthermore I logged a complaint yesterday where I was assured it would be dealt with in no more than 24 hours. Well we are at 21 hours with no contact and no return on money. And this was only after I complained about the 5-7 days.
DR
Dylan R's update11 Dec 2020, 12:44
Reviewer Update
Interesting how from within the bank 21 hours later I was still waiting when the exact same thing had been done yet I write my story online and 40min later I get the sms saying it has been logged, and 20 min after that it has been assigned. Seems public complaints is the only way to get action by this demonstration. Also not good enough. You should care more about the people who have issues and re evaluate your procedures. It should not have to go this far to get results. And I am still waiting for it to be resolved.
DR
Dylan R's update12 Dec 2020, 08:57
Reviewer Update
So two days later and no call and no money returned. The only contact I have received is that the complaint has been logged and assigned. That doesn't actually help at all. Utterly useless bank!
DR
Dylan R's update15 Dec 2020, 09:25
Reviewer Update
5 Days later, still no contact and still no return on my funds!!!!!!!
DR
Dylan R's update17 Dec 2020, 08:49
Reviewer Update
And now it has been a week and I am still waiting!!!! No call and no return on my funds!!!! Disgusting!!! Time to shop for a new bank.