4th Complaint, same issue since December 2015 - FNB Premier

previously raised this complaint: http://hellopeter.com/first-national-bank/complaints/fnb-premier-terrible-service-unprofessional-*** and then after no reply from FNB I raised this complaint: http://hellopeter.com/first-national-bank/complaints/***********-unprofessional-no-response-*** and then after no reply from FNB I raised this complaint: http://hellopeter.com/first-national-bank/complaints/the-third-comlpaint-i-am-raising-after-4-months-*** Now I'm raising this one as they don't reply to the *** emails. In the latest unbelievable action by FNB, I was told by them they need to speak to me on the phone in order to resolve this. Even though I am traveling overseas, I made myself available at a number at a pre-arranged time and nobody bothered to call me - shocking! I waited for almost an hour. Let me guess, this will be the reply from FNB and nothing will be done: "Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently." FNB, it is no use that you reply on Hellopeter to make yourselves look good but then actually do nothing about it.