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I always thought with all these technologies and innovations the bank has I will also get the best customer service. I went to festival mall branch and the treatment I received from stuff with all the attitude, I couldn't believe it. I spent more than 3 hours, way too much from the time I spent in standard bank with less branches. I wish my I don't have to see myself there again but my stokvel account is with the bank. Personally, I have changed my mind about switching...