48hrs has become 168hrs

Item: FNB (First National Bank)
Rating: 2
Author: Eugene F

I enquired about my EB level on Friday morning. From Level 3 to \not qualified for EB\" in the space of a few hours on Friday. I emailed Premier Bankers who rep**** by saying feedback will be within 24-48hrs, 168hrs later i am still waiting. I have been with with FNB for years, even recommended FNB to my clients and friends, but now i am not so sure...last few months i have only been having problems....so much so that i am considering switching banks. I NEED ANSWERS.....and not \"we will get back to you\" YES, I AM ANGRY!!!!!"

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Replies (1)

FNB (First National Bank)'s replyOfficial

11 Feb 2016, 16:53

Hello S@ndman666,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 867087.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply11 Feb 2016, 16:53

Official