SN
Sifiso N

1 reviews | Active since Mar 2009

19 Sept 2019, 08:32

***

I am so angry with FNB they waisted 60 min of my airtime calling a number that does not work *** I have called this number 3 times and hold for 20 min at the time listening to that music and unending Good Mornings, I am so disappointed when I finally get the number which is working the lady that I was speaking to did not even show any sympathy when I tired to find out why are we give a number that is not working she was gust arrogant, I chose this bank as it was recommended to me after having troubles with other banks I don't wish to leave it for stupid things 60 min it's R60 from my pocket and I must pay bank fees I think that is looting and at the end you decline my application I don't know for what reason.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2019, 10:37
Official
Good day Sifiso, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

***