48 HOURS, BUT NO RESPONSE.

I recently relocated to China, but kept my FNB Cheque account open in order to send some money home to my family and access my PayPal account. For 2 months everything went okay, until this month when FNB demanded that a OTP (One Time Pin) be used to transfer any money or send money to an E-Wallet. On top of this; The option to withdraw money from my PayPal account is no longer available on their Internet Banking Site. No warning, no notice, just simply no longer available. After logging a complaint last Sunday, I received an email on Monday from Pinky Dhladhla informing me that they had tried to call me on the provided number, but to to no avail. Firstly; the number provided is in working order and is never unavailable, yet no call or missed call has been apparent. Secondly; after informing them of this via email (as requested) I have waited two days for a return of email or a phone call, but in vain.

I am the sole breadwinner in my direct family, financially supporting my ageing mother and my sister. They face eviction and squalor due to the seemingly nonchalant attitude of the service department of a bank that I trusted. Sending a single email and pretending to do your job is not sufficient.

I am mortified to think of how many other people face a similar form of discourse due to the negligent attitude and lip service of this institution and its employees.

Not happy, at all.