48 days to open an FNB Business Account

I app**** for a FNB Business account telephonically on 23/7/2015. The account was immediately opened and linked to my FNB online banking profile but placed on hold before being activated, subject to submission of documents.<br> <br> Electronic request for documents received from FNB on 28/7/2015. Documents submitted 3/8/2015 and acknowledgement email received.<br> <br> When enquiring about the status of the application on 14/8/2015, I was informed that no documents were received - this despite me having received an e-mail from FNB acknowledging receipt of my e-mail on 3/8/2015. <br> <br> 14/8/2015 (after my telephonic enquiry) - new request received from FNB for submission of documents as \no documents have been received". Documents submitted (again) that same day"