ZV
Zaahid V
1 reviews | Active since Jun 2010
14 Nov 2018, 10:31
45.00 service fee for a 17.00 deposit WOW!
A client of mine made 2 deposits to my account, one of 700.00 which they charged me a service fee of 45.00 and another of 17,00 which they charged me another R45.00
What kind of a ******* structure is this, I contacted your support line to change my business package and someone just sends me an email of a load of bull i don't understand
Can someone contact me to explain the different plans to avoid me from being **********
We receive payments daily , so if a customer without my knowledge does this then i lose money GREAT ONE GUYS !
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FNB (First National Bank)'s replyOfficial
14 Nov 2018, 11:13Good day Zaahid,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Business Banking for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Nov 2018, 11:13
Official
Good day Zaahid,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Business Banking for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)