45 minutes on the phone

iWanted to block a debit order. Called FNB at 11h15, was answered +-10 minutes. When answered, agent transferred me to debit orders. After a few minutes, a voice said I was being transferred because of the delay. 11h39 Fortune answered and wanted to transfer me back to debit order. Insisted on speaking to supervisor Thevashni and had to shout to get Fortune to listen. Eventually get through to Levo who was very helpful and managed to register the blocking of the debit order. Call finished 12h00. The only reason it is not a 1 star is because of Levo. Capitec is just 2 shops away