KM
Kgahlego M

1 reviews | Active since Apr 2014

30 Oct 2017, 10:06

45 minuets in que with 1 teller

I am so disappointed in FNB FOREST HILL’s service. We’ve been queuing for almost an hour to make deposits. There’s one teller working and an extra computer that is just decorating their stand. About 4 Bank staff are Standing at the door chatting and laughing. What hurts me the most is that there’s an old lady in the que, I found her here and wonder how long she’s been queuing for. She can just drop dead at any given time since there are no chairs to sit, we are standing for all this time. Clearly FNB doesn’t care about its clients?. I am sure the manager can see how many people are squashed in here and means nothing to him or her. This is inhuman, disturbing and beyond disrespect. This branch is useless. FIRST NATIONAL BANK, HOW CAN WE HELP YOU, SHOULD BE FIRST UNDESERVING BANK, HOW CAN WE **** YOU

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2017, 10:26
Official

Hello krmolemi@,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)