1 reviews | Active since Nov 2012
45+ Days waiting for Account Closure - STILL NOTHING
Been waiting from the 6th of September for an account closure. On the date and for majority of the month of September, there was R400+ in the account. Supposedly their turn around time is 7 - 14 days as per the consultants feedback.
Now with the bank charges from beginning October, they have STILL not closed my account. I spoke to Siphokhazi from the "Premier Banking Service" which logged a request that STILL has not been attended to by the cancellation department.
WHY DOES IT TAKE MONTHS to close an account with the bank while they keep on charging R250+ per month for banking fees!?!?
NO one from the closing department has SMS/Emailed or Phoned me, where this has now been escalated three times from the 6th of September.
Where does all these escalations go? Are there ANY managers at FNB that actually do their job???
Horrible horrible digital bank.
Great Job FNB, charging a non-client of FNB. My Account is closed, please resolve your internal affairs and stop harassing me for an account that was up to date originally upon closure request.
Also I had funds in my Cheque account, where did this money go??? Now FNB just demands more money after my account has been closed.
Great Job FNB, charging a non-client of FNB. My Account is closed, please resolve your internal affairs and stop harassing me for an account that was up to date originally upon closure request.
Also I had funds in my Cheque account, where did this money go??? Now FNB just demands more money after my account has been closed.