JK
Juanita K
1 reviews | Active since Sept 2013
12 May 2015, 15:30
4 weeks to open a new account
4 Weeks and 4 incorrect accounts and 7 different staff members later we still cannot seem to get a simple business account open. First, our existing account was reopened 3 times, then almost accidentally closed, new account closed and reopened (completely different company!), documents resent 3 times. Cannot get an appointment with a business banker, get put from pillar to post - I have been dealing with FNB for numerous years and feel very disappointed, we chose to do our business banking with FNB to simplify things because of historical good service...now we get zero support for our business. I don't know what to do to get this darn account open anymore!
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Replies (1)FNB (First National Bank)'s replyOfficial
12 May 2015, 16:02Hello jkeyser1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682121.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682121.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply12 May 2015, 16:02
Official
Hello jkeyser1,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682121.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 682121.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
