KK
Khwezi K
1 reviews | Active since Aug 2013
02 Jun 2020, 00:00
4 weeks no response on mortgage insurance claim
Still no feedback on retrenchment claim hellopeter review posted last week Tuesday. Service is so poor even hellopeter complaints dont get resolved. For past 4 weeks an insurance claim has been escalated without single response while bonds continuetoget debited. We will be left with no choice but to write to insurance ombudsman after having exhausted all avenues including hellopeter you get our claim resolved
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Khwezi K's updateReviewer Update
02 Jun 2020, 10:51This is the same feedback I received last week Tuesday, telling me FNB would lodge formal complaint. No feedback has been received since that post. We have called FNB call center more than 5 times and evertime we have been told our case has been escalated. To this day we have not received any feedback on the first eacalation that was put through 3 weeks ago. But the bank still debits mortgage payments when it has been informed of this.
I have lost all confidence in FNBs ability to treat customers fairly and timeously and will be resorting to the Insurance Ombudsman to lodge a formal complaint.
I have lost all confidence in FNBs ability to treat customers fairly and timeously and will be resorting to the Insurance Ombudsman to lodge a formal complaint.
KK
Khwezi K's update02 Jun 2020, 10:51
Reviewer Update
This is the same feedback I received last week Tuesday, telling me FNB would lodge formal complaint. No feedback has been received since that post. We have called FNB call center more than 5 times and evertime we have been told our case has been escalated. To this day we have not received any feedback on the first eacalation that was put through 3 weeks ago. But the bank still debits mortgage payments when it has been informed of this.
I have lost all confidence in FNBs ability to treat customers fairly and timeously and will be resorting to the Insurance Ombudsman to lodge a formal complaint.
I have lost all confidence in FNBs ability to treat customers fairly and timeously and will be resorting to the Insurance Ombudsman to lodge a formal complaint.