1 reviews | Active since Sept 2012
4 weeks and still getting asked for the same documents for card
This really is the Pitts now. I left a review on hellopeter on Monday and thought my issue would be resolved. The card department called me and I sent them what they needed and they said it was accepted and the card has been approved and I'll be contacted for delivery in 48 hours.
I have he email proof stating all of the above. Amazingly this morning I get an email and SMS saying documents outstanding and I must now email proof of income again.
Please explain what on earth is going on as this is completely ridiculous now. Its been almost 4 weeks since I app****. Everything is in order but seems your systems and staff just have a lack of communication. How many more times do you want me to send you the same document. Can a MANAGER please get involved and actually do something about this now.
Good Day Andre
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Andre
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***