pP
prinsloojt P

1 reviews | Active since Mar 2017

20 Mar 2018, 15:02

4 Weeks and no Bussiness account - Second Hello Peter Complaint:

Hi FNB,

4 Weeks and no Bussiness account - Second Hello Peter Complaint:

This is now the second complaint that I am writing on Hello Peter. I app**** for a Business Account with CIPC registration on the 20/02/2018, I send the 1st batch of documents on the 21/02/2018 & the last batch on the 09/03/2018. I am still waiting for my Business account and Company Registration Documents. This is now going on for 4 Weeks now, I can't believe the service that Business customers receive from FNB. I never received this Kind of service when I opened my Personnel account online.

I have waited long enough now and FNB is holding me up now, Please just send me my Company Registration documents (The service that I paid for), and don't bother opening the account. If this is the kind of service you receive from FNB when opening an account, I just don't want to know what the service will be like when it's already opened and you need FNB's assistance.

Below is a link to my 1st Complaint, and I was promised last week that I will get my account.

https://www.hellopeter.com/first-national-bank/reviews/3-weeks-and-no-account- **********

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Mar 2018, 15:19
Official

Hello johan-prinsloo-3

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***