4 November i sent a request to Sibusiso to downgrade my cheque account to the gold. It is the 18th, i have not even received an acknowledgement or a reply. I was not expecting one anyway. So please can you downgrade my account to the gold for R120 a month

Must i complain to get basic services from this bank? I sent Sibusiso an email making a follow up on the closure of my savings and business account, about debit order queries which are more 6 months and still not resolved. As per his below par service i have not received an answer. I have really had it with this non existent banker to an extent where i have moved my banking to also closing off my accounts. This is pathethic service honestly. He said i will not be charged the monthly private bank charges but well as i mentioned his service is just revolting the charges are there the same day he actioned my downgrade. Can all these outstanding issues be resolved please.