4 MONTHS UNRESOLVED CONTINUOUS UNAUTHORIZED DEBIT FROM PENSIONER'S ACCOUNT

I am beyond angry at this point. If you are thinking of opening any form of account with FNB DON'T . Both my parents have been with FNB for more than 3 decades (30years). They are both retired. My mother has been having the same problem of an unauthorized Debit order for the passed 4 months of an amount over R1000, hence she cannot reverse it. There's no FNB platform we have not contacted seeking assistance, to date, nothing has been done. These people are continuously taking money from her account every month end and bank account left on a minus. Today is the 1st, she went to the shops to buy bread and her card was declined, can u imagine how humiliated she felt. Her case is not being prioritized at all, perhaps because she falls under a certain salary bracket, age group, gender, race. At this point I truly don't know but it's starting to feel like some form of ************** sadly. This is affecting my mother's health negatively. These people have no integrity, no professionalism, no form of respect, nor any empathy. People entrusts FNB with their money yet it's easy for anyone who pleases to come and do as they please, no security measures. I've been reading quite a number of similar cases, which is very much alarming at this point.