AW
Ashleigh-Rose Wiggett

1 reviews | Active since Aug 2017

14 Aug 2017, 22:21

4 months still no credit card

I have ordered a new credit card 3 times and never received it. Your courier is completely useless and FNB doesn't manage them. After the third failed attempt I went into the branch and asked them to call the courier and sort it out for me. The courier told FNB that they had destroyed 3 of my cards. With no explanation. An arrangement was then set up for my card to be delivered... again. 4 months on from the start of his nonsense and I still have no credit card. Which is great when you have a positive balance and no access to your money. Thanks FNB. Thanks. Wonderful service. Capitec sounds very tempting.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2017, 08:57
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)