4 months later and now Credit Card delivered!

It's a sad day when the basics can't even be done. And this by one of the Big 5 banks in South Africa. How is it possible that FNB takes up to 4 months to deliver a Credit Card? Wait, let me re-phrase that, it still hasn't been delivered yet! We have spend well over R500 worth of airtime contacting FNB. Our last interaction was with a rude consultant. The Courier Company, Mr D couriers lies to cover their tracks. They claimed to have been at the address where the delivery should take place (a address that the previous cards has been delivered the past decades) but they haven't been there once! There is just no solution. I even offered to go and fetch the card myself without avail. Let me give you some back story:

1. March 2019 FNB call, do you want to upgrade to a FNB Premium Credit Card seeing that you're on a Premium Cheque account? Yes, that sound perfect. 2. Current Credit Card gets cancelled, new Premium Credit Card issued. 3. End of June, no delivery takes place at place of employment as arranged earlier when I was issued the new card. 2 months later!!!!!!! 4. Phone FNB on the 26th of June 2019, FNB will arrange delivery on the 1st of July 2019 at my home address. 5. 1st July 2019 no delivery takes place. 3 months waiting for a credit card. 6. Phone FNB again, according to there systems courier was at the address but no one was available. This is purely a lie. Please provide proof where there was a phone call / GPS tracking to vindicate the Courier Company. 7. As a last desperate attempt we contact FNB again, they confirm they will deliver on the 8th of July 2019 the card. 8. 8 July 2019 no card was delivered. I phone AGAIN, the consultant puts me on hold and phone the couriers. After a while, which costs airtime the consultant confirms that she is unable to get hold of the courier company and that she would try later again and give feedback. 9. Today is the 11th of July 2019. You consultant failed in providing feedback and no credit card has been delivered.

I do not hope FNB thinks about charging the last 4 months any fees on this credit card, it would be impossible as the card has never been received. This is the most frustrating service ever received in all my years.

FNB relies on a 3rd party courier company that feels nothing for there clients. FNB looses money and clients because of this incompetence.

Please contact me to resolve this matter.

I will provide additional information when I'm called.

Kind Regards Nico Diedericks On behalf of Mrs HH Snyman (Mother in Law)