4 Months and counting - for a burst geyser claim. Not resolved yet

I have been a FNB client for close to 30 years. Currently I have my Home Owner's Insurance with FNB as well. I claimed for the straight forward replacement of a burst geyser 4 months ago, Till today nothing has been paid out. Continuous to-and-fro communication (most of which is initiated by me after weeks of total silence) keeps leading to either further required documents needed, staff being on leave, promises being made and not kept. I really hope that this claim can be resolved soon.