4 Different Department Call Centres - No Help

I need to query someting on the Mortgage Redemption Facility of our Business Account. (The subscription fee increased more than threefold. We did not sign for that increase.) I cannot get to the right person the resolve the issue. I phoned Business Banking *** which does not give the right option. I phoned Loan Queries ***and was referred to Telephone Banking ***. I phoned Telephone Banking ***, and was referred to Home Loans ***. I phoned Home Loans *** who does not have the account number on their system and was again referred to Business Banking ***. I was asked to wait, but eventually hang up.<br> <br> This is the second time it happens with FNB.<br>