4 attempts no response

I have given up. I have called the call center so many times to get insurance on 2 laptops that I have through FNB smart devices. I drove 60km to try get help from the dotfnb shop that to was pointless. There to i was given the phone after being transferred numerous times I spoke to someone who said they will get someone to call me back. HOW HARD IS IT TO RESPOND. MAYBE IT'S A SIGN I DREAD THE CLAIMS PROCESS