1 reviews | Active since Jun 2017
4 Attempts (and counting) to get my card delivered
I've been having this problem for years and anything related to my credit card account always resulted in the card being delivered to Keimoes for some obscure system error.<br> <br> I have clearly explained this problem when I ordered my Private Credit Card to be delivered to Jeffreys. I can only imagine everyone involved with the numerous orders that they must of thought I do not know what I am talking about and just went on and ordered the card for delivery as they normally would do for every other customer. On my gold, platinum, petrol and now private card - 20 or so card orders have clearly shown that it is not working.<br> <br> I always need to resort to complaints like this for someone to take me seriously and approach the card delivery from an alternate route.<br> <br> So here I am again begging for someone to do whatever they need to do to override this strange system error and please get my card where I can pick it up!<br> <br> I am starting to consider flying to Uppington in the Northern Cape, renting a car and driving to Keimoes to pick up the damn card just to get this frustrating process finalised.<br> <br> Please note as I am not in mobile phone reception I can only respond to emails.
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 673799.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 673799.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
