3rd time this month! AGAIN! What is wrong with FNB

25/02 - double debit on my account R445.25 at Dischem. Called FNB and met an arrogant consultant Ruben. Apparently I received a contactless card (which I never requested) and FNB can not set the limit (which I was also unaware) and add the insult on top... the limit was suppose to be 200 and it is 500 on my account ... (Which I am on the call now 26/02 with a lady called Rebecca who doesn't even know how to find out the limit!)<br> <br> 26/02 - Received the wrong form from Ruben - sending me Debit order dispute form instead of credit card dispute form.. I called in to call centre and confirmed this. So FNB is wasting my time, for 1) the service I did not request 2) failed to inform me 3) set limit without customers knowing 4) setting the wrong limit 5) can not adjust the limit 6) refuse to rectify the issue and need to investigate 7) refuse to cancel my card while they also can not change the limit! 8) sent the wrong form and I need to spend time and money to rectify their mistake by filling a form to get my own money back? 9) so I sit with a card which anyone can play contactless and deduct money from me! !! ! ! ! ! ! ! !! What is wrong with you people? AGAIN? I think it is time to move..