3rd Post on FNB's conceptional bad service trying to close my accounts

Once again, 3rd time I'm posting on the unacceptable bad service I'm getting from FNB. In short, I settled my Home Loan with FNB basically just over a month ago. FNB Home Loan indicated that they keep the last installment for 40 days in order to cover the last payment if the debit order doesn't go off. Irrespective that I settled the Home Loan in full.

This 40 day holding period expired this week on the 11th of December, Tuesday. I have called them and confirmed that they must please be reminded to refund that, in any case unnecessary refund. I was told the refund was being processed. Today is Friday and FNB Home Loans has still not refunded me.

I just find it exhausting trying to close and end my relationship with FNB. FNB claims to fame their award winning app etc. They should rather focus more on actually providing descent and concise service.

PLease, please come back to me to resolve this matter.