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CJH H

1 reviews | Active since Apr 2014

18 Nov 2015, 11:14

3rd of 4th complaint in a year. Useless service!

I have absolutely had enough of the useless, *********** service from smart devices.<br> 3rd time in a year this phone has been faulty and once again I am the one sitting with no phone and no one from smart devices bothers to call me back EVER!!!<br> <br> Funny thing is I still have to make my payments every month whilst I am stuck with no phone. My phone is used for business so no phone=no business=no earnings. <br> <br> I want this contract closed and you can have the phone back. You have contravened my rights as per the CPA as you have not provided the service I am paying for.<br> <br> Come and uplift device and cancel my contract with immediate effect.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Nov 2015, 11:20
Official
Hello SHoneywell,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 814545.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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