3rd Hello Peter Complaint and Still NO feedback. Incorrect charge on my account!

Item: FNB (First National Bank)
Rating: 1
Author: Kirsty M

This is my 3rd Hello Peter complaint about the same issue and still no feedbac****!!!!!!!!!!!!!!!1 Good Day, I have been trying to get this resolved since 26 March, I requested a new card as a result of you never sending me a new one after it expired and i was advised that you would not charge me the R90 fee, You assured me that it was wavered, I see this was not the case, Please pull the voice recording where your agent insisted i would not be charged and reimburse me ASAP. The money was deducted from my account on the 13 March. Please refund me,. The service or should i say lack of service is appalling!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Jun 2018, 08:47

Good Day Kirsty Moriarty

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply26 Jun 2018, 08:47

Official

Good Day Kirsty Moriarty

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Kirsty M's updateReviewer Update

26 Jun 2018, 15:11

Well what are you going to do about it. Its been 3 months, multiple complaints and NO feedback or resolution! ENOUGH WITH THE AUTO RESPONSES!!!!!!!!!!!!!!!!!!!!!!!

Kirsty M's update26 Jun 2018, 15:11

Reviewer Update

Well what are you going to do about it. Its been 3 months, multiple complaints and NO feedback or resolution! ENOUGH WITH THE AUTO RESPONSES!!!!!!!!!!!!!!!!!!!!!!!