3rd Complaint for the same issue... Ridiculously ***********... Great products but absolutely pathetic and unknowledgeable service

Ridiculously ***********... Great products but absolutely pathetic and unknowledgeable consultant service

I have logged a complaint, then got a call and was told I will be called back to have the issue resolved - Never happend...

I logged a 2nd complaint, was called and told I need to go to the branch then call the call Centre back. So I did exactly that.

At the branch they could not help me at first and took my phone to "try" and resolve the issue from my app but in doing that what they actually did was to take my phone, go on the app and apply for a personal loan! Seriously?? Then it got declined and now I received a email saying there has been a hard inquiry done on my credit record due to the loan which they app**** for that I NEVER told them to do and NEVER gave them permission to apply for a loan on my behalf!

Then the consultant who did it just said "oh sorry, that was not supposed to happen"

Eventually they managed to get my tax residency updated (which I was told from the call center is the problem) and I had to call the Call Centre to inform them that it has been done, which I immediately did.

Then I was told to have feedback on Monday and that by latest Tuesday the issue will have been resolved. Monday came, there was no feedback, Tuesday came, no feedback, no issue resolved, I am still where I was for the past few months! Except with a declined personal loan which I did not ask for and did not give permission to be done!

I need the hold to be removed from my Revolving loan! And if one more consultant tells me there was a "glimpse" on the FNB system, or that they don't know what is going on, or give me the wrong info, or for that matter does another loan application without my consent I will take this to the ombudsman! I have had it with this pathetic bank! Next step is to close my accounts, and go to the ombudsman. You are charging me for a service that I CAN NOT use!!! That is theft, either do not charge me, and close the account or if you do charge me, Figure out what is wrong with your "Glimpse System" and sort it out so that I can use what I am paying for every month!!!!