3rd Complaint and still no action - FNB Business banking couldn't help a client if they tried

This is now my third complaint about FNB business banking. I set out the issue on hellopeter, I have spoken to a number of people at FNB all of whom give me standard responses to my issues with one of the guys who called wanting to set up a meeting between me and my business manager even when my business manager has clearly indicated that he cannot deal with my query. I have mailed FNB to get one of their automated responses to say that they will reply within 24 hours and nothing happens. I have asked that a senior business banking manager calls me to no avail. I DO NOT WANT CALL CENTRE AGENTS CALLING ME TO ASK ME TO EXPLAIN MY STORY FOR THE 100TH TIME!!!!!! Partnering with FNB is like partnering with a taxi service in Outer Mongolia. It all looks good in the advert but the bank is clearly not able to handle the simplest of business enquiries which was initiated after FNB went snooping around in my bank account so that they could try and sell me services! Arrogant in the extreme!