DJ
Doe J

1 reviews | Active since Jul 2011

25 Jul 2016, 15:22

3DSecure down

<p>I called asking to change my settings for 3d secure. I was first referred to online banking siupport. They then told me to call credit card *****. when i called them they said they are not the people for the job.</p> <p>How can you be like this you idiots?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jul 2016, 07:10
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 974433.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)