1 reviews | Active since Oct 2014
3de Report on the same issue
<p>on the 23 dec I sent my first report(second report JAN 15) that I have no account details on my CC the open your account that gives you a different number that payment goes to so you have to pay intrest on your CC even if you pay the other account in full what I did not ask for (had a lady phone me and promise that I will have my account details then after 9 months you get your CC on your banking profile)WELL OPENED a bank account at another bank they can sort out this mess or I will move only had a hard time with FNB complete lack of service</p>
Good Day Mr Olivier,
Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Olivier,
Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
(my mail to the lady )
She has kept on ignoring my mail and all my questions
Hi Mariska
Just proves to me how *********** FNB is (if I Pay the control account I will pay interest and fees because my card is in the rears then you will take money from control account but my card will be in the rears )
How can you as an employee of FNB not know that ?????????????
I asked the lady that phoned me and promised she will send me my CC details me why did I pay interest on the card when I payed my control account in full (she explained its because I have to pay my CC ) now after waiting months asking for those details 9 months it all of a sudden is in my online banking
Why do you as employee not know Firstly how control account work(that if I dont pay the actual card that I will still be charged interest) and secondly why was my CC details not sent to me and after months of not using it because of your incompetence now receive my CC details and my fees and the outstanding amount doubled even if i dont use it or cant pay it now you send me my CC details
Please advise when the CC was added and explain why I must pay interest for FNB incompetence (and how you can not know that if I only pay my control account I will pay intrest??????? on that card
She comes back to me explaining the control account was explained (that means you can not pay off your card so that you dont pay intrest on card )
HI
Again stop ignoring my emails and questions
Why have my account details not been sent to me only after months of numerous emails even hello peter reports ?????
If I pay holding account and not the CC I pay fees ??? (you cant settle your card without paying fees if you pay holding account)How can you not know this???
Now after months I get my CC on my profile why all of a sudden
I in process of moving banks because of this incompetence
Now stop with your ignoring of my questions
She sends back this responce what has got nothing to do with my Relationship Manager
Dear Mr Olivier
We apologise if you feel that we have not correctly addressed your queries regarding your business credit card account and would therefore like to suggest that you rather contact your Relationship Manager/Business Banker as they will be able to sit down with you and better answer your questions.
Yours sincerely,
(my mail to the lady )
She has kept on ignoring my mail and all my questions
Hi Mariska
Just proves to me how *********** FNB is (if I Pay the control account I will pay interest and fees because my card is in the rears then you will take money from control account but my card will be in the rears )
How can you as an employee of FNB not know that ?????????????
I asked the lady that phoned me and promised she will send me my CC details me why did I pay interest on the card when I payed my control account in full (she explained its because I have to pay my CC ) now after waiting months asking for those details 9 months it all of a sudden is in my online banking
Why do you as employee not know Firstly how control account work(that if I dont pay the actual card that I will still be charged interest) and secondly why was my CC details not sent to me and after months of not using it because of your incompetence now receive my CC details and my fees and the outstanding amount doubled even if i dont use it or cant pay it now you send me my CC details
Please advise when the CC was added and explain why I must pay interest for FNB incompetence (and how you can not know that if I only pay my control account I will pay intrest??????? on that card
She comes back to me explaining the control account was explained (that means you can not pay off your card so that you dont pay intrest on card )
HI
Again stop ignoring my emails and questions
Why have my account details not been sent to me only after months of numerous emails even hello peter reports ?????
If I pay holding account and not the CC I pay fees ??? (you cant settle your card without paying fees if you pay holding account)How can you not know this???
Now after months I get my CC on my profile why all of a sudden
I in process of moving banks because of this incompetence
Now stop with your ignoring of my questions
She sends back this responce what has got nothing to do with my Relationship Manager
Dear Mr Olivier
We apologise if you feel that we have not correctly addressed your queries regarding your business credit card account and would therefore like to suggest that you rather contact your Relationship Manager/Business Banker as they will be able to sit down with you and better answer your questions.
Yours sincerely,
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)