1 reviews | Active since Jan 2016
399 SIM CONTRACT
Frustrating. I signed up for FNB's R399.00 contract on 30 August. (Kokstad FNB) After working for a few days, Line stopped working. I was only informed about this at the end of September. On 30th September I went into the Broadacres Branch only to find that the sim had not been activated/migrated. I was promised it would be done. 05/10 FNB Ref ********** refers still not working 06/10 FNB Ref ********** refers still not working
As a result of FNB taking their monthly fee of 53.00 there is now insufficient funds by about 20.00 n the account s they are unable to debit the account (for two months).
The solution use cellphone banking and topup with 399.00. Why? 6 days have passed.
As of now there is 708.00 in the account an FNB could easily take a prorata share but they have now made this the customers problem. Am p:/(?"d off now.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)