NM
Nomsa M

1 reviews | Active since Oct 2018

21 May 2024, 06:41

*****

Good day i feel as if FNB has failes me in a way, i have logged dispute with forensic with regards to the card which was closed in december due to theft but started working from the 1st of May when i saw transactions in my account without any knowledge, i called ***** they logged dispute and keeps quiet and on the 11th another transactions i called them they advise followups are not done on weekends that alone made me furious, i called the next monday they advise its still under investigation i asked why am i not getting any update no one has answered. i called again im told its investigated but to my surprise my account is on overdraft i asked myself how as iv never had an over draft account, as i speak my account is on R-4500, how as i thought when i logged dispute they should put stop on that account that still reflect on my name don't know how. im taking this to social media i cant be paid and not see my salary due to your clumsiness cause i believe its an inside job.

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Replies (1)
NM
Nomsa M's update22 May 2024, 05:51
Reviewer Update
i see FNB has credited the amounts but left the 990 which was charged cause there were no fees iv spoken to Palesa and Fhiona this morning via secure chart and they advise they have logged another dispute for what?...FNB is just a piece of something ...the person who credited the account should also credit the fees immediately and return my money which was taken on the 3rd, i need my refund ASAP and that amount credited , i want my account to be cleared cant pay for your doing,,, if the card is closed it shouldn't be working...you guys are the once doing *****, after all this im closing all my accounts with you guys.