35days on and still no phone recording

I had to come to hellopeter 35 days for FNB to take me serious. I first wrote a review about FNB not being able to send me the phone recording where I had agreed to a specific term for payments. Two consultants called me promising to assist me. Waited +-25days later still there was no recording. I wrote yet another review and another consultant called and promised to call me back in two days. After two days :DOLOLO. now it's exactly 35 days and I still have no recording. They should tell 8s that the call they promise tk be available on request only means "we will have you jumping through hoops before we get you, the call recorsing". My patience has really worn out. I'm considering moving my services to another bank.