1 reviews | Active since Oct 2016
35 MINUTES ON CALL CENTRE LINE AND STILL NO HELP
I am trying to get hold of the Vineyard Rd FNB branch to confirm whether a cheque is available for my elderly mother. In early September they told me 2 weeks and they would call to inform me that I can collect. I still have not received that call. Today I have spent just over 40 minutes trying to get hold of someone capable of helping me via their numerous call center numbers! To no avail. HOW CAN WE HELP YOU!!
Hello ChancB,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello ChancB,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)