1 reviews | Active since Nov 2014
32 day interest not closed as i requested
I have withdrawn all the funds in my 32 day account in January and requested that the account be closed. To my surprise the scheduled payment still went through in February because my account was not closed. I called investements several times about the matter and no one gave me a satisfactory resolution to the matter. My cheque account is now affected and some debits are not going through due to this. All I was requesting was for the funds to be reversed back into my cheque account as this is now affecting my credit record. It is my money after all and a fine can be debited to perform this transaction. No one from FNB is willing to assist me and i am being told that the money will only be transfered on the 2nd of April. This is frustrating as i feel I am not being treated fairly by FNB and my credit profile is not being taken into consideration.<br> <br> I believe our banks should be ensuring that we stay out of debts and our assist in best way possible to keep our credit records healthy. Now my car is without insurance and this is putting me at risk as i am not currently insured. I am being told that i must go back to the branch that i requested the closing of this account with.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 637085.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 637085.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
