1 reviews | Active since May 2017
32 day account sucks
<p>I opened a 32 day account in February and was able to save and withdraw money as and when required. I am in financial difficulty now and require to withdrawal money from the account like i was able to in the past, but for some or other reason i can't. I was able to release the money from my banking app but that option is not available. I tried to do this from internet banking and was not allowed to do same day withdrawal, so i opted for 24 hour notice, this was on the 16th, it is now the 18th and that money is still not reflecting.</p> <p> </p> <p>Please assist me with this or i will be forced to close my account and take my banking elsewhere.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
