1 reviews | Active since Oct 2014
32 Day Account Closure
I just got off the phone with Bongani at the Premier Banking call centre. I've run into a problem in that my Platinum Credit Card acoount has gone into arrears and there is a small amount in my 32 day account. I wish to close the 32 day account and send the funds to the cheque account to get out of the overdrawn situation. I have closed a 32 day account telephonically previously with the help of a very helpful lady and was credited with the cash immediately and without a penalty. Bongani feels that this is not at all possible without waiting 32 days, by which time my Current account will have been closed and handed over to legal.<br> <br> I do realize that a 32 day account is an investment vehicle and designed for long investment periods however, I don't have the luxury of a long period currently due to external factors and I need this done urgently.<br> <br> Please assist.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 663187.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 663187.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
