31 days is too long, I need my money

I am a Capitec client who went to an FNB ATM to make a withdrawal as the Capitec ATM was offline.<br> <br> During the transaction, before the cash was supposed to come out of the machine, an error occurred and i received a slip advising me to contact my branch.<br> <br> The funds (R2000) was deducted from my account.<br> <br> I informed |Capitec immediately and went into the Belville FNB branch, only to be told that no one can assist and that I would have to wait 14 working days for any kind of feedback.<br> <br> I need my cash a matter of urgency. The attitude of all involved has been appalling and if I do not have some kind of constructive feedback by tomorrow I will be lodging a complaint at the Ombudsman as well as the CPA.<br> <br>