MR
Michael R
1 reviews | Active since Aug 2018
13 Feb 2019, 15:41
30mins to cancel/order a card
30 minute phone call because my new FNB card was not delivered but somehow activated and nobody could help me place a new order for one.
I was transferred more than 3 agents and spend the majority of my time explaining the same story again and again
It should not take more than 5mins on the phone to sort this out, I am also probably going to be billed an additional amount for another card..
Can't believe we trust these people with our money.
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Replies (1)
FNB (First National Bank)'s replyOfficial
13 Feb 2019, 16:22Good Day Michael
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply13 Feb 2019, 16:22
Official
Good Day Michael
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***