30 minute call - not a single helpful soul

I app**** for a credit card last week Friday (13th Nov) and called to follow up today (20th) only to be on a call for 35 minutes. Danielle's attitude clearly proved she was not willing to help me. I asked her to put me through to a team manager or someone who was more willing to assist. She then transferred me back into the IVR and caused me to wait approximately 7 more minutes. I then spoke to Mbalie and immediately demanded to speak to a team manager - she then kept me on hold for almost 12 minutes saying that there isn't anyone available/ nobody willing to take the call. Now coming and currently in the call center industry - that's impossible and clearly blatant work avoidance. For FNB, utterly disgusted in their call center service and quality of their consultants. The worst part is - I still sit without a credit card and not able to make my holiday booking! Who do i then hold liable??? The service and quality of walk in stores are much better but one would expect over the phone service to be more convenient and easy, yet center's like these just drag the business name down. Honestly considering changing banks and taking all finances somewhere more willing!