1 reviews | Active since Aug 2016
3 years later and, still waiting for support!
I've been traveling for the past 3 years in Asia. Initially, in the first year, my VISA card(s) worked perfectly, and my phone app.
However, later I was logged out of my cell phone app, and can not access or manage my account(s) accordingly! My credit cards don't work either! Nor can I access my PAYPAL via FNB app!
Secondly; I opened a cheque account, exclusively for my travels, that included a phone as part of the deal, and was promised, as this was my requirement by your staff; that the phone would work in any country. It doesn't, it's network blocked, i.e. I can't use any SIM I wish! I've reported this issue, and in the past 3 years have not heard from you either!
Over the past 3 years, I've sent numerous e-mails to my branch (Knysna) and to the general FNB support channels, without any replies (apart from the Autobot, or "the correct department will be in contact", in 3 years!
