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1 reviews | Active since Aug 2016

14 Jan 2019, 12:37

3 years later and, still waiting for support!

I've been traveling for the past 3 years in Asia. Initially, in the first year, my VISA card(s) worked perfectly, and my phone app.

However, later I was logged out of my cell phone app, and can not access or manage my account(s) accordingly! My credit cards don't work either! Nor can I access my PAYPAL via FNB app!

Secondly; I opened a cheque account, exclusively for my travels, that included a phone as part of the deal, and was promised, as this was my requirement by your staff; that the phone would work in any country. It doesn't, it's network blocked, i.e. I can't use any SIM I wish! I've reported this issue, and in the past 3 years have not heard from you either!

Over the past 3 years, I've sent numerous e-mails to my branch (Knysna) and to the general FNB support channels, without any replies (apart from the Autobot, or "the correct department will be in contact", in 3 years!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jan 2019, 13:39
Official
Good Day Marnus VT  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 
Ref: ***NF 
Regards, 
Hello Peter Team 
Tel number: ***