1 reviews | Active since Jun 2017
3 Working Days to Transfer funds from one FNB account to another FNB account
<p>At 10am this morning, I transferred money to my FNB Credit Card, from my FNB Cheque account, intending to use the Credit Card to do my hospital bill payments. Lo and behold, the money does not reflect on my Credit account. Thinking it might take up to three hours, as told by a consultant, I give it 5 just to be safe.</p> <p>Go back into my online banking, and the money is still not reflecting. I phone the call centre, which first transfers me to the Premier Banking Help line, who then in turn transfers me back to call centre.</p> <p>10 minutes of being passed around, I get told that it takes up to THREE working days for funds I transfer from one FNB account to another FNB account to reflect. This effectively means my money is just up in the air, doing nothing but making YOU(FNB) money, and putting ME first in line to make the change.</p> <p>How is that possible if the money never leaves your system? Been a customer since 2006, would like to continue being one, but this is just ridiculous.</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
