3 weeks without a bank card

On 10 October I had a bank card ****** and I ordered a new one at 6am on 13 October at FNB OR TAMBO with the request that it be delivered to George and the lady told me it should be there by Friday which would work with my travelling g otherwise I would have had it sent to durban where I am working. Friday came and went and I got no notification ( I got a delivery sms 2 weeks later that it was delivered that Friday) and I then had to order a new card for Durban delivery which I processed last week Monday via online banking, the delivery specifications weren't clear so I phoned premiere banking the next morning to check if it was done properly and I was told the courier would contact me. Fast forward one week and a few calls later ( minimum R100 spent in airtime phoning in) and the consultant tells me that the delivery hasn't even been processed yet. I am ordering something online and the seller is running out of patience, I requested a letter from the bank to prove why my payment is delayed and they outright refused. This payment is officially 15 days late. There are other incidents that I literally don't have enough letters left to type, promised a call but nothing.